Disappointed gamers report defective Xbox 360 consoles

Following the much-hyped US release of the Xbox 360, reports of defective consoles have begun filtering through. Some gamers, many of whom queued for hours to get their hands on an Xbox 360, have complained of games freezing, systems overheating, hard drives not working, disk drives scratching games and consoles shutting down for no apparent reason.

In a telephone interview with Reuters, Molly O’Donnell, senior manager of global Xbox public relations, played down concerns, stating that,

“We have received a few isolated reports of consoles not working as expected […] With any launch of this magnitude, you’re bound to see something happening.”

Whilst she declined to reveal the exact number of complaints received thus far, O’Donnell said they represented a “very, very small fraction” of the total number of Xbox 360s sold.

In separate comments to gaming website GameSpot, O’Donnell stressed that most Xbox 360 owners were happy with their purchase, commenting that,

“The vast majority of Xbox 360 owners are having an outstanding experience with their new systems.”

Any gamers who do experience problems with their Xbox 360 console are advised to call 1-800-4MY-XBOX for technical support.

Should repairs or a replacement Xbox 360 be necessary, customers can expect to receive a fixed or replacement system in approximately 5 business days.

Source: GameSpot

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29 Comments

  1. Nov 29, 2005 @ 2:25 pm

    benzilla Said,

    i recently just purchased the so called ultimate 360 and had found several defects assosiated with my game console. 1. The system would repeatedly s […] more

  2. Dec 2, 2005 @ 5:23 pm

    rosse Said,

    i got my 360….hey guys how about read the derections…DO NOT PUT IN ENCLOSED SPACE!!! idiots…i have mine on a table by itself, ran it for 9 hours […] more

  3. Dec 5, 2005 @ 7:45 am

    Pedro Said,

    What’s wrong with Xbox 360? MICROSOFT MAKE IT - are you even surprised there are faulty ones?

  4. Dec 16, 2005 @ 2:45 pm

    lelsley Said,

    my xbox was wonderful for the first 2 days but then it exploded and burnt down my house. now i live in the homeless shelter

  5. Dec 16, 2005 @ 2:52 pm

    ANDREW Said,

    When i opened the disk trey, flames came out surounding my face. i am now blind and drink and eat out of a straw.

  6. Dec 20, 2005 @ 9:55 am

    ps3 Said,

    u should have never bought it the ps3 is better

  7. Dec 23, 2005 @ 11:27 am

    anonymous Said,

    1) Xboxes don’t have any explosive components 2) You’re an idiot for LETTING your house burn down when your 360 “exploded”. There had to be at least […] more

  8. Dec 27, 2005 @ 3:46 am

    HUGHES S. SEAN Said,

    Did not even get a chance to play it. I turn my xbox 360 on and it played for 15 seconds then crashed. I waited hours in the cold rain outside in line […] more

  9. Jan 3, 2006 @ 10:20 pm

    rivbro91 Said,

    i dont know what all the fuss is about.. ive herd of the E64, E72, E64..etc, errors.. hard drive errors, overheating, and internal fault.. it does hel […] more

  10. Sep 18, 2006 @ 7:50 am

    SaNica86 Said,

    the 360 was good while it lasted, got mine in march it broke down september 16, some vertical lines appear on the screen and it frezes up, 1-800-4myxb […] more

  11. Sep 23, 2006 @ 5:45 am

    Gurglingscarab Said,

    I Bought a xbox 360 it worked for half a year and then it would keep frezzing up and wont play certain games. I’ve even tried replaceing the same game […] more

  12. Sep 23, 2006 @ 5:47 am

    Gurglingscarab Said,

    yo sanica86 i hear you can replace a 360 4 free if urs was made in 2005 is that true?

  13. Oct 25, 2006 @ 3:28 pm

    jjenkins606 Said,

    I bought one of the launch systems. It lasted nine months and totally crashed. For no apparant reason, it crashed. It wasn’t hot. It just crashed afte […] more

  14. Nov 20, 2006 @ 10:42 am

    JustMe Said,

    The xbox 360 gaming console has a known defect in hardware. Many reports all over the internet are coming in of the Red Lights of Death. Report yo […] more

  15. Dec 6, 2006 @ 6:33 pm

    booty paul Said,

    xbox 360 broken down frezzin up on me 4 the second time im gona get me money back

  16. Dec 27, 2006 @ 9:27 pm

    ronnie Said,

    Well i cant beleave that i just spend 500 dollars for an xbox 360 and it doesnt work! thats what i call garbage! i will go tomorrow morning to get my […] more

  17. Jan 2, 2007 @ 11:19 pm

    xbox360defective.com Said,

    Love the 360, but, it definitely has problems. Not only that, but their is no such thing as quality control at the Refurb Center in Mc Allen Texas. […] more

  18. Jan 16, 2007 @ 4:57 pm

    blade8756 Said,

    Man i bought the 360 i down with xbox but my first console it froze. I GOT A NEW ONE but after reading what some of these people have said it catchin […] more

  19. Jan 16, 2007 @ 5:22 pm

    BLADE8756 Said,

    WHEN YOUR 360 CATCHES FIRE ITS COMMON SINCE THAT YO A## WAS PROBABLY PLAYING FOR A GOOD 9hRS STRAIGHT.XBOX OR MICROSOFT NEEDS TO LEARN ON HOW TO WORK […] more

  20. Apr 9, 2007 @ 12:17 pm

    x0 KYLE 0x Said,

    Like this article says, like the tiniest amount of people had a problem with their consoles. It only seems like there is a lot here because everyone w […] more

  21. Jun 2, 2007 @ 7:57 am

    smelly butcher Said,

    i bout my xbox 360 at christmas and iv set it up and never been moved and recently it started frezing while i was playing games and now if i turn it o […] more

  22. Jul 6, 2007 @ 2:03 pm

    Delta Medina Said,

    I can’t believe what is happening! My son was told 1-3 days to receive the shipping box…1-7 days to repair…1-3 days for return shipping…still w […] more

  23. Sep 26, 2007 @ 7:25 pm

    n8dagr8 Said,

    Retail stores asked, “how many red lights went off?” I say, “I didn’t know my xbox had redl lights, the f@#$% it matter?

  24. Oct 23, 2007 @ 10:46 am

    ryan Said,

    i just got a 360 and my friend has had one for 6 months now and has had a lot of technical problems such as daily crashing and freezing. so with my he […] more

  25. Nov 27, 2007 @ 10:34 pm

    gary Said,

    I think that they hire a bunch of dumba$$es to work in the customer sevice department… Oh wait no, they just hire people cant even f******g speak en […] more

  26. Mar 11, 2008 @ 6:00 pm

    Lemussss Said,

    hey people my xbox will not allow me to play online … is it cause of comcast???? ,.,, also it freezes n i sent it in n i havent got it back.. how lo […] more

  27. Nov 15, 2008 @ 3:47 pm

    cc Said,

    wow u ppl that like ps3 are fags

  28. Jun 18, 2009 @ 7:51 am

    dougefresh013 Said,

    for some reason i cannot get on live. i have everything hooked up but it just says i can’t connect. are the severs down? and when will they be back up […] more

  29. Feb 5, 2010 @ 11:09 pm

    epickilla17 Said,

    i will be playing a game and my USB stops working all together and it will start working again etc.

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